FAQ
Payment & Security
▶ Are my payment details safe with you?
All transactions are handled through PCI-DSS-compliant gateways. Your sensitive data is protected with advanced encryption and monitored by real-time anti-fraud systems, fully complying with the highest levels of security.
▶ Do you accept online payments?
Yes. All payments are made on secure platforms with SSL certification and 3D Secure authentication. This ensures fast transactions and maximum protection of your personal information.
▶ What forms of payment do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as secure and verified electronic payment systems, to offer you a seamless and protected experience.
Shipping & Delivery
▶ How long does it take to receive my products?
Domestic shipments take up to 5 business days. International shipments can take up to 14 days. Each order is trackable and handled with care, even under complex logistical conditions.
▶ How much does it cost?
Shipping costs are automatically calculated at checkout, based on weight and destination. We apply transparent rates to ensure complete clarity at checkout.
▶ Is there free shipping?
Yes, free shipping is available for orders over a certain threshold and may vary depending on the destination country. Details are visible directly in your cart.
▶ Do you ship internationally?
We ship worldwide with reliable logistics partners. Delivery times and costs may vary. Free shipping, except for specific promotions, does not apply to international orders.
Returns & Refunds
▶ Do you offer refunds?
Yes, we accept returns with full or partial refunds depending on the condition of the returned item. Our customer service team is available to guide you through the process.
▶ How long after completing a purchase can I request a refund?
You can request a refund within 15 days of receiving your order. Items must be intact, unused, and complete with tags and original packaging.